KARTE is a CX (Customer Experience) platform powered by a proprietary real-time data analysis engine and advanced AI. We help you unlock the full value of customer data for your business. With expert support spanning strategy through execution, we help you accelerate toward meaningful business transformation and growth.
Tailored customer data utilization to drive continuous business growth.
Cross-Functional Digital Transformation Powered by AI
Drive customer-centric transformation with a suite of omnichannel products, AI-powered capabilities, and expert support from strategy through execution and growth.
Business Impact
Our proprietary data platform analyzes and aggregates behavioral data with millisecond latency, centered around individual users. By capturing both historical context and "in-the-moment" behavioral shifts, KARTE provides a rock-solid foundation for AI to make sophisticated decisions and auto-generate high-impact campaigns.
Streamline your workflow from deep customer insights to campaign creation in a unified, data-driven environment. In addition to AI-powered insights that accelerate data utilization, KARTE supports advanced workflow automation via AI agents and Remote MCP.
Centralize data across all digital and offline touchpoints—including web, mobile apps, messaging channels, physical stores, and call centers. Supported by advanced AI, design and orchestrate customer journeys that respond to each customer's real-time context.
Build autonomous AI agents through natural language instructions using Agent Studio (Beta), and trigger native KARTE capabilities from your existing enterprise AI tools via Remote MCP (Beta).
KARTE's AI agents exponentially expand the value and utility of your 1st-Party Customer Data.
Analyze real-time digital behavioral data on web and mobile apps at the individual user level. Seamlessly integrate with external systems like CRM and DWH to build a powerful customer data foundation.
Analyze real-time digital behavioral data on web and mobile apps at the individual user level. Seamlessly integrate with external systems like CRM and DWH to build a powerful customer data foundation.
KARTE is powered by a real-time data analytics engine that acts as a shared foundation across the PLAID Group. It connects seamlessly across the KARTE suite and with the "QANT" series from group company RightTouch.
From marketing to customer support, centralized customer data is available for real-time use across the customer journey.
QANTPLAID ALPHA
A dedicated group of experts specializing in CX design and advanced technology provides end-to-end, comprehensive support—from initial product onboarding to long-term business growth.
Learn moreKARTE Partner
Address resource constraints and technical expertise gaps with trusted partner companies that bring deep expertise in the KARTE ecosystem.
Learn moreContext Lake
Our AI agent platform turns customer context into actionable insight, leading to a deeper understanding of customers that drives sustainable business growth.
Learn moreA New Era of CX
A Next-Generation Customer Experience Driven by Data
Explore case studies detailing the future of data- and tech-driven customer experiences on our featured hub, "A New Era of CX," co-published with DIAMOND Harvard Business Review.
Learn moreKARTE not only provides tools, but also long-term support with our customer success team,
from implementation, to daily operation, solving your challenges.
We offer a program to quickly achieve the results from implementing KARTE on your company's website to its utilization.
A dedicated customer success team is available to provide chat support and individual consultations regarding any questions, including the usage during your daily operations.
For customers who want to make more advanced use of collaboration inside and outside KARTE, we provide paid professional services and introduce certified partners.
